We’ve got a
problem! We’ve got trouble! You’ve dropped the ball! I’m sending you an email you’re not going to
like! This is the IRS, you’re going to
be audited!
All things you
don’t like to hear when you answer the phone.
It’s meant to shock. I get that
and if you like confrontation and putting people immediately on the defensive,
then that’s the correct approach.
I, on the other
hand, don’t react well to that approach.
As a matter of fact, my level of respect drops for people who use this
tact. And I have met a lot of
professionals over the years who believe using a loud voice and carrying a big
stick works in the professional world. I
turn them off, but that’s just me.
Others may quiver and react when threatened.
I believe that
people in the professional world, in general, aim to please. Everyone makes mistakes and there are
challenges to be faced every day. Offering
respect, choices and solutions go a lot further in my books. That’s why I like the quote, “You can catch
more flies with honey than vinegar”.
Words to live by.